Thursday, September 22, 2005

Carol Comments

Carol (Carol Award) wrote me with a comment about my last post. I've included it in this post. I love feedback, comments, anecdotes and such. Feel free to agree or disagree with me. You can write to me at diana.tips@gmail.com

Thanks again Carol!

In stark contrast to the "Not My Department" syndrome are the employees of Whole Foods, an Austin, Texas-based grocery store chain specializing in organic produce and products.

These employees may be "nontraditional" in appearance (numerous tattoos and body piercings are the norm), but they are unfailingly polite and helpful. The guy loading the dairy case wearing a heavy coat, stocking cap and gloves will cheerfully locate another employee to help you find a certain vitamin, or will help you himself.

Any employee views any customer request as "His/Her Job." And I think their attitude directly impacts profitability. Customers won't buy what customers can't find, and at Whole Foods someone makes sure you can find whatever you are looking for!



Thursday, September 15, 2005

This Isn't My Department...

It's been awhile I know. Once again I was without internet service and again I called and called my cable company's Customer Service Department and other than listening to 80's music and the ever annoying recording, NOTHING,zilch,nada,zip. So we'll hand out a SNBS to Choice Cable ( or Very Little Choice Cable).

On another note. My friend Francisco called to my attention another syndrome usually associated with "I'm on my Break Syndrome". This one is the "This isn't my Department Syndrome". A very high incidence of people suffering from this malady has been reported in Walmart Stores all across Puerto Rico. An example:

Customer: " Excuse me, do you work here?"
Employee: " Yes."
Customer: " Oh good, then you can help me. I'm looking for the lightbulbs."
Employee: " This isn't my department."
Customer: " Can you point towards the person in charge of this area then?"
Employee: " He's on his break..."

There you go...better luck next time.

Note: No actual Walmart employees were harmed during this reenactment.