Wednesday, July 13, 2005

Service Success TIP #7

Become your customer. Be your own secret shopper. Call your company and see how the phone is answered and evaluate the service provided. Have friends or family members visit your establishment and use that feedback to your benefit. Walk into the store, hotel, restaurant etc. and look at everything from the customers viewpoint. This is a great cost effective way to evaluate your service and make any adjustments neccesary to ensure continued success.


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