Wednesday, April 27, 2005

Service Success TIP #4

We are here to serve. The customer is our priority. Their opinion matters, right?

Then if that’s accurate, why do so many companies pay little or no attention to those “rate our service” suggestions and opinions cards? That’s assuming that you’re a company that even has them. Feedback is important in maintaining quality service. The feedback you receive directly from your consumer is even more valuable. These are the people who invest in your company; most of them come back time and again. Make time to view these suggestions and write a thank you email or letter for the customer. In this way you are letting the customer know that their opinion counts. And maybe you can include a discount to speed up their next visit!



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